Complaints and withdrawals from the contract

COMPLAINTS AND WITHDRAWALS FROM THE CONTRACT

Complaints about products purchased in our online shop

If the contents of the parcel do not match the order you placed (a product is missing or you received a different product than ordered) or after unpacking the parcel it turns out that a product is damaged or defective, you can easily and quickly make a complaint.

How to make a product complaint?

1. Write to us at: info@niemencrystal.com; be sure to include your order number in the subject line. You can also use the “Reply” function on any notification from our shop that you received for the order.

2. In the body of the message, please include the following information:

– Which product the complaint concerns

– How many items of the given product are damaged/defective

– If possible, attach a photo of the damaged/defective product

– Provide us with your phone number in case we need additional information

3. Wait for us to contact you. If it is necessary to report a claim to the carrier or return defective products to our warehouse – we will contact you to discuss all the details.

Returns of products purchased in our online shop

If you want to return all or part of an order placed in our online shop, you can do so within 14 days of receiving the parcel, without any consequences and without having to provide a reason. The condition for accepting a return is sending back the unused goods together with their original packaging.

How to return goods?

1. Send us an email to: info@niemencrystal.com . In the message, let us know your order number and which products you wish to return.

2. Carefully pack the products you wish to return to ensure that they are not damaged during transport. You can use the outer box in which you received the order, or any other box.

3. Include a printed and completed goods return form inside the box.

4. On the box, next to the delivery address, write the order number that the return applies to. This will significantly facilitate our work and speed up the processing time of your return.

5. Send the parcel to the following address:

Niemen Crystal
ul. Kongresowa 24,
25-672 Kielce

Please note: we do not accept parcels sent cash on delivery or to parcel lockers/pick-up points.

We will refund your money within a maximum of 14 days from the date the parcel arrives at our warehouse, to the account you specified or using the same method used to pay for the order.

To be sure, for all matters related to complaints, please contact:

505 548 824